Exchange / Refund Policy

REFUNDS OR EXCHANGES:

Preorder Period Refunds: No worries! You can totally get a refund during the open preorder period. Just shoot us an email at customersupport@warrenjames.org, and we’ll take care of it. Once the preorder period closes, refunds won’t be available, so don’t wait too long!

DAMAGED OR DEFECTIVE ITEMS:

Oh no! If your item arrives damaged or defective (which is super rare, but it happens), let us know within 21 days of delivery. Make sure the item is unworn, unwashed, and in its original condition with all tags and packaging intact. We’ll check it out and, if everything checks out, hook you up with a replacement, repair, or refund (depending on what’s available). Once your claim is processed, we’ll let you know what to do with the damaged item.

All refunds will go back to your original payment method—easy peasy!

ORDER MODIFICATIONS:

Need to tweak your order? We get it! Once an order is placed, changes (like shipping address or payment method) can’t always be guaranteed. But if it’s a preorder and the window is still open, we’ll do our best to help you out. Just reach out to us ASAP, and we’ll try to make it happen!

CANCELLATIONS BY THE SELLER:

In the unlikely event that we are unable to fulfill your order, you will be notified promptly and issued a full refund or store credit, depending on your preference.

ACKNOWLEDGMENT OF POLICY:

By completing your purchase, you agree to and accept the terms of this policy. We recommend reviewing all product details and policies carefully before placing your order.

 If you do not see an answer to your question above or if your order has not yet been fulfilled, please contact us customersupport@warrenjames.org and our team will be in touch.

EXCESSIVE RETURNS

Warren James monitors returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

DISCLAIMERS

All features, specifications, products, prices of products and services, discounts, promotions and offers described on our Services are subject to change at any time, and we reserve the right to make changes to them without notice to you. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the Web site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change. All prices displayed on the Services are quoted in U.S. dollars.

ACCORDINGLY, WARREN JAMES MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT SOLD, EXCEPT AS MAY EXPRESSLY BE STATED HEREIN.